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Return Policy
Returns
We want you to be happy and 100% satisfied with your purchase. If you are not completely satisfied we will accept returns or exchanges for
all items within 30 days of the original delivery date. Returned items must be in original condition with no damage or missing parts. A 15%
restocking fee will be charged on any returned kites due to the inspection of the item. Defective videos, DVDs and software will be exchanged
for the same item only, no returns. Shipping charges are not refundable (we will pay all shipping costs including the return shipping cost if the
returned item is a result of our error). When returning an item please send via UPS or parcel post mail and make sure to properly insure the
items. Please send all returns to:
H2air Kiteboarding
1701 Highway 1
Dewey Beach DE, 19971
302-227-1105
Damaged and Defective Items
If your order was damaged in shipping please contact us via e-mail or by phone at 1-302-227-1105 also contact the shipping company and
report the damage and arrange for pickup of the damaged item. They will notify us of the claim and then we can ship you a replacement.
Here are the contact numbers you will need:
UPS: 1-800-742-5877
US Postal Service: 1-800-275-8777
Airborne Express: 1-800-247-2676
DHL: 1-800-225-5345
If the item appears to be defective before use, please contact us so we can ship out a replacement. If the item was damaged during use
please contact the manufacturer for any warranty service.
Missing Parts
In most cases if you did not receive something that you ordered it was out of stock and placed on backorder. Please check your invoice to
see if you have been charged for the missing item. If it was out of stock we would not charge your account and should not show up on the
invoice. We do attempt to contact the customer before the order ships to let them know if an item they ordered was out of stock. If the
item was placed on backorder we will ship it out as soon as it comes in, without any additional shipping charges.
If you were charged for an item but did not receive it, or if you received the wrong item please contact us via e-mail or by phone at
1-302-227-1105
Returns
We want you to be happy and 100% satisfied with your purchase. If you are not completely satisfied we will accept returns or exchanges for
all items within 30 days of the original delivery date. Returned items must be in original condition with no damage or missing parts. A 15%
restocking fee will be charged on any returned kites due to the inspection of the item. Defective videos, DVDs and software will be exchanged
for the same item only, no returns. Shipping charges are not refundable (we will pay all shipping costs including the return shipping cost if the
returned item is a result of our error). When returning an item please send via UPS or parcel post mail and make sure to properly insure the
items. Please send all returns to:
H2air Kiteboarding
1701 Highway 1
Dewey Beach DE, 19971
302-227-1105
Damaged and Defective Items
If your order was damaged in shipping please contact us via e-mail or by phone at 1-302-227-1105 also contact the shipping company and
report the damage and arrange for pickup of the damaged item. They will notify us of the claim and then we can ship you a replacement.
Here are the contact numbers you will need:
UPS: 1-800-742-5877
US Postal Service: 1-800-275-8777
Airborne Express: 1-800-247-2676
DHL: 1-800-225-5345
If the item appears to be defective before use, please contact us so we can ship out a replacement. If the item was damaged during use
please contact the manufacturer for any warranty service.
Missing Parts
In most cases if you did not receive something that you ordered it was out of stock and placed on backorder. Please check your invoice to
see if you have been charged for the missing item. If it was out of stock we would not charge your account and should not show up on the
invoice. We do attempt to contact the customer before the order ships to let them know if an item they ordered was out of stock. If the
item was placed on backorder we will ship it out as soon as it comes in, without any additional shipping charges.
If you were charged for an item but did not receive it, or if you received the wrong item please contact us via e-mail or by phone at
1-302-227-1105
| H2air Kiteboarding 1701 Highway 1 Dewey Beach DE 19971 Tel 866-FLY-H2AIR Local 302-227-1105 copyright 1999-2005 h2air kiteboarding | contact | privacy policy | terms and conditions |